Return & Refund Policy
At Iktari, we strive to ensure your satisfaction with our products. However, if you encounter any issues, we have a return policy in place to assist you.
Damages and Issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Return Eligibility
- You have 2 days after receiving your item to request a return.
- Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging.
- Proof of purchase is required.
Return Process
- Once you received the product, make a detailed unpacking video and contact us at info.iktari@gmail.com within 2 days of receiving your item.
- Provide a detailed unpacking video if the item is defective, damaged, or has quality issues along with the proof of purchase.
- If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Return Address
Once your return is approved, our team will provide you with the shipping address. Please note that the return shipping costs will be borne by the customer.
Exceptions / Non-returnable Items
We cannot accept returns for products purchased as sale items or through gift cards
Exchanges
To exchange an item, return the original item following the return process. Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info.iktari@gmail.com